Dear customers,

We would like to inform you that according to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014), purchases through our sales website are considered distance sales.

The Law on Distance Selling establishes the right of a buyer, who is considered a consumer (a natural person who buys a product to meet his individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was delivered . When withdrawing, the buyer can, but does not have to, state the reasons for withdrawing.

The form / Statement of withdrawal from the contract has legal effect from the day it is sent to the trader.

In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The money is returned to the customer upon receipt of the product, and within 14 days from the date of receipt of the withdrawal statement.

The consumer is solely responsible for the impaired value of the goods resulting from the handling of the goods in a way that is not adequate, ie exceeds what is necessary to establish the nature, characteristics and functionality of the goods. The trader has the right to refuse the return of goods if he determines that the goods were not returned in the condition in which they were delivered and due to the consumer’s inadequate handling of the same.

As a customer, you do not bear the costs incurred by withdrawing from the contract, except for postage costs arising from sending the goods to our address. For our part, we undertake that, immediately upon receipt of the goods returned on the basis of withdrawal from the contract, we will refund the funds paid for the returned goods or send the item you want for replacement.

The buyer is obliged to return the product without delay, and no later than within 14 days from the day when he sent the withdrawal form. After the expiration of 14 days from the day he sent the withdrawal, the product can no longer be returned.

When returning the goods, the buyer is obliged to enclose an invoice / delivery note.

The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than 14 days from the date of receipt of the statement of withdrawal, and after receipt of the product.

Documents you can download:

In case of return of goods or refund to a customer who has previously made a payment to one of the payment cards, in part or in full, and regardless of the reason for return, Fructus Online Shop is obliged to make a refund exclusively via VISA, EC / MC and Maestro payment methods . This means that the bank will, at the seller’s request, refund the funds to the cardholder’s account.